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Software Engineer - Managed Support Services (Overnight Shift)

Job Description: 

Hub City Media is seeking a Software Engineer for our Managed Support Services Department. This candidate would be responsible for providing effective and efficient support to our customers with a high level of technical knowledge and customer satisfaction.

Responsibilities Include:

  • Provide technical support to customers participating in Hub City Media’s Managed Services Program
  • Provide intake for support requests, process requests and solve or reassign to another engineer, as needed
  • Learn all elements of Hub City Media Technical Support components
  • Effectively communicate with customers via email, phone and other electronic methods to ensure effective support of Hub City Media products
  • Rapidly diagnose and route incoming cases to appropriate teams
  • Research, reproduce and resolve customer software and technical issues
  • Routinely create Knowledge base articles not yet documented in KB
  • Maintain appropriate case – and customer-related files and records in the CRM
  • Competency in any object oriented programming language (Java preferred)
  • Knowledge in Identity and Access Management a strong plus
  • Ability to learn new applications quickly and competently
  • Ability to read and understand technical writing
  • Demonstrate self-driven initiative with an enthusiastic, zealous interest in improvement, job growth and learning
  • Demonstrate excellent communication skills and ability to develop customer relationships quickly with superlative problem solving skills
  • Excellent verbal communication skills with attention to detail
  • Ability to read, write, understand and speak in order to effectively and clearly communicate with colleagues and customers
  • Effective working independently and as part of a team
  • Ability to multitask; good prioritization, time management and organizational skills
  • Ability to manage multiple priorities and deadlines and follow through to successful conclusion and customer satisfaction
  • Ability to demonstrate good technical judgment
  • Ability to travel, as needed
  • Ability to work under pressure and tight deadlines
  • Ability to work after hours when required by the business

Required Experience / Skills: 

  • Bachelor’s degree in Computer Science, Information Systems, Engineering or related field of study or equivalent experience
  • Education and academic experience developing in Java
  • Experience with software development life cycle
  • Experience with Java enterprise APIs: J2EE, JNDI, JDBC, EJB, JSP, Servlets, etc.
  • Developing workflows, forms, rules and notifications using a combination of product configuration and custom Java code
  • Executing unit and system test plans
  • Up to 1 year of work experience a plus
  • Must be authorized to work in the United States